Shipping and return policies for phaenomene

Shipping Info

Shipping worldwide within a few days using the national postal service DHL.

PLEASE NOTE: Currently there is NO shipping to the USA available due to temporary restrictions!

German customers will receive their order via mail (Maxibrief). Pricing should be the same for about one to three items but please wait for confirmation.

For international orders we are required to send our products in small parcels. This service does not include tracking and insurance by default! You can book that service with insurance over 50€ as well as tracking for an additional fee of 2,50€ (Europe) resp. 4€ (world wide) if you so desire! That adds up to about 15€ for international shipping outside of the EU! The pricing here should be the same for up to four items.

Prices for shipping to states that are not part of the EU equals prices for shipping world wide!

This info accounts for our (currently) only product (tape) and will be updated according to the merch we are currently selling or in the case of changes of the national postal service's pricing policy.

Return Policy

As of now there is no possibility of returning items or getting refunds. Please also read the shipping info before ordering! If there are any problems with your order, please feel free to contact us via the form below. Allthough, depending on the service you paid for, there might not be any guarantee or tracking possibilities.

This info will be updated according to what merch we are currently selling or in the case of changes of the national postal service's pricing policy.